Terms of Service

1. Agreement

These terms govern your use of border.bot, including the website, dashboard, REST API, MCP server and free tools (the “service”), provided by [legal entity name] (“we”, “us”). By using the service you agree to them. If you use it for an organization, you confirm you may bind that organization.

2. Accounts and workspaces

Keep your sign-in details secure and tell us promptly about any unauthorised use.
Workspace admins control billing, API keys, team membership and settings for their workspace.
You are responsible for activity under your account, your API keys and the AI clients you connect.

3. Credits and payment

The service is paid for with prepaid credits. The credits each action uses are shown before you buy or run it.
If a billable call fails, the credits it used are returned to your balance automatically. Otherwise credits are non-refundable except where the law requires or as we agree in writing. [Confirm refund and expiry rules.]
Payments are processed by Stripe. Prices exclude taxes unless stated. We may change prices for future purchases.

4. Free tools

The free classifier, calculator and origin finder are offered for evaluation, with a limited number of runs per visitor that we may change at any time. Automated or bulk use of the free tools, or attempts to get around their limits, is not allowed. Use the API instead.

5. Acceptable use

Don’t use the service to break the law, including customs, export-control and sanctions laws.
Don’t probe, overload or disrupt the service, or try to access other customers’ data.
Don’t resell or rebrand the service, or copy its results into a competing database, without our written permission.

6. Classification and landed-cost results

Results are generated automatically and are provided as guidance to help you prepare declarations. They are not legal, tax or customs advice and they are not a binding ruling.

The importer of record remains responsible for the classification, origin and values declared to customs. For high-value, regulated or disputed goods, confirm results with a licensed customs broker or request a binding ruling from the relevant authority. Tariffs, thresholds and rules change; final charges are assessed by customs.

7. Your data

You keep all rights in the data you submit. You give us permission to process it to provide and secure the service, as described in our privacy policy. We may use aggregated, de-identified information to improve the service.

8. Our intellectual property

The service, its software, design and content belong to us or our licensors. These terms don’t transfer any of those rights to you beyond the right to use the service as described.

9. Availability and changes

We work to keep the service available and accurate, but it is provided “as is” and “as available”. We may add, change or remove features, and will give reasonable notice of changes that materially reduce what you have paid for.

10. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for duties, taxes, penalties or delays arising from declarations you make, and our total liability is limited to [the amount you paid us in the 12 months before the claim]. Nothing in these terms limits liability that cannot be limited by law. [Review with counsel.]

11. Suspension and termination

You can stop using the service at any time. We may suspend or close accounts that break these terms or put the service or other customers at risk, and will tell you why unless the law prevents it.

12. Governing law

These terms are governed by the laws of [jurisdiction], and disputes are subject to the courts of [venue].

13. Changes and contact

We may update these terms and will notify account holders of material changes in advance. Questions? Email support@border.bot.