Privacy policy
What we collect when you use border.bot, why we collect it, who helps us process it and the choices you have.
1. Who we are
border.bot (“we”, “us”) is operated by [legal entity name], [registered address]. We are the controller of the personal data described in this policy. You can reach us at support@border.bot.
2. What we collect
- Account data: your name, email address and workspace (organization) details, provided when you sign up through our authentication provider.
- Workspace and usage data: the product descriptions, product URLs, countries and values you submit, the results we return, and your credit history.
- Payment data: payments are processed by Stripe. We receive confirmation of the payment and limited billing details; we never receive or store full card numbers.
- Free tool data: when you use the free tools without an account, we keep a keyed hash of your IP address, of its surrounding address range and of a random visitor identifier stored in a signed cookie, the country and network (ASN) your request came from, and the inputs and results of your runs, to enforce the free-run limit and prevent abuse. Free runs aren’t offered from VPN, hosting or Tor networks.
- AI assistant connections: when you connect an MCP client, we store the client’s name, the workspace you chose and the permissions you granted.
- Technical data: request logs such as IP address, browser type and timestamps, kept for security and reliability.
- Crawler and referral statistics: for requests from search and AI crawlers, visits that arrive from an AI assistant, Markdown requests and missing pages, we count the page, the response status, the referring site, the crawler’s name and the network (ASN) the request came from. We do not record your IP address in these statistics.
3. How we use it
- To provide classification, landed-cost and related features, and to keep your history.
- To bill for credits and keep accurate financial records.
- To secure the service, prevent fraud and abuse, and enforce usage limits.
- To answer support requests and send service messages.
- To improve the service, using aggregated or de-identified information where possible.
4. Legal bases
Where data-protection law such as the GDPR or UK GDPR applies, we process personal data to perform our contract with you, for our legitimate interests in running and securing the service, to meet legal obligations, and with your consent where it is required. [Confirm the legal bases with counsel.]
5. Service providers
We share personal data only with providers who help us run border.bot, under appropriate agreements:
- Cloudflare: hosting, storage, network security, bot protection (Turnstile), usage statistics (Analytics Engine) and the AI models (Workers AI) that read product pages and estimate a product’s country of origin.
- WorkOS: sign-in and organization management.
- Stripe: payment processing.
- Our trade-data provider: classification and duty calculation. It receives the product details needed for each result.
- [Email or support tooling providers, if any.]
We do not sell personal data.
6. International transfers
Our providers may process data outside your country. Where required, we rely on appropriate safeguards such as standard contractual clauses. [Describe the transfer mechanisms you use.]
8. How long we keep data
We keep account and workspace data while your account is active and for [period] afterwards, financial records for as long as the law requires, free-tool counters for the length of the free-run window, and logs for [period]. [Set retention periods.]
9. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, and to object to or restrict certain processing. To exercise these rights, email support@border.bot. You can also complain to your local data-protection authority.
10. Children
border.bot is a business service and is not directed at children.
11. Changes to this policy
We will update this page when our practices change and, for material changes, tell account holders in advance by email or in the dashboard.
12. Contact
Questions about privacy? Email support@border.bot.
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